Shipping & Returns
We're committed to ensuring your lithophane lamp arrives safely and meets your expectations. Learn about our shipping policies, delivery times, and return procedures.
Shipping Information
Metro Manila Shipping
Free shipping within Metro Manila through our trusted delivery partners including Grab Express and Lalamove.
Outside Metro Manila
Nationwide shipping to all provinces through LBC Express and other reliable courier services.
Our Shipping Process
Order Confirmation
Receive confirmation email with order details and estimated delivery date
Production
Your lithophane lamp is carefully crafted and quality-checked
Packaging
Securely packaged with premium materials for safe delivery
Delivery
Handed over to our delivery partner with tracking information
Our Delivery Partners
Grab Express
Fast and reliable delivery in Metro Manila
Lalamove
Same-day delivery options available
LBC Express
Nationwide coverage with tracking
Returns & Exchanges
Our Return Policy
Return Window
We offer a 7-day return window from the date of delivery for all lithophane lamps in their original condition.
Eligible for Returns
- • Manufacturing defects
- • Damage during shipping
- • Incorrect product received
- • Quality issues
Not Eligible for Returns
- • Custom designs (unless defective)
- • Items with signs of use or damage
- • Missing original packaging
- • Change of mind after 7 days
How to Return
Contact Us
Email us at support@lampara.ph with your order number and reason for return
Package Item
Securely package the item in its original packaging with all components
Return & Refund
We'll arrange pickup and process your refund within 3-5 business days
Refund Information
Refund Timeline
- • 3-5 business days after we receive your return
- • Refund method: Same as original payment
- • Bank transfers: 1-3 additional business days
- • E-wallet refunds: Usually instant
What's Covered
- • Full product cost
- • Original shipping cost (if defective)
- • Return shipping (for manufacturing defects)
- • Processing fees (if applicable)
Customer Service
Contact Information
support@lampara.ph
Phone
+63 917 123 4567
Response Time
Within 24 hours
Business Hours
Note: Orders placed outside business hours will be processed the next business day.
Frequently Asked Questions
How long does production take?
Production typically takes 1-3 business days, depending on the complexity of your design and current order volume.
Can I track my order?
Yes! You'll receive tracking information via email once your order ships. You can also track it through our delivery partners' websites.
What if my lamp arrives damaged?
Please contact us immediately with photos of the damage. We'll arrange a replacement or refund at no additional cost.
Do you ship internationally?
Currently, we only ship within the Philippines. We're working on expanding our shipping options.
Can I cancel my order?
Orders can be cancelled within 24 hours of placement if production hasn't started. Contact us immediately for assistance.
Ready to Order Your Lithophane Lamp?
Have questions about shipping or returns? Our customer service team is here to help!